FREE DELIVERY ON ALL ORDERS OVER £150

TERMS & CONDITIONS

  1. INTRODUCTION

These terms and conditions and any policies or documents to which a link is provided in them (collectively, "TERMS") set out the terms of use that apply to www.wtrlondon.com. WTR (Aster Retail Limited) is referred to in these Terms as “WTR/WE/US”. You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Items from WTRLONDON.COM, and supersede and govern all prior proposals, agreements, or other communications. If you have any questions regarding the website or these Terms, or in the unlikely event that you have any complaints about any products purchased by you from the website you can contact us at:


Aster Retail Limited,

28-30 Hanway Street,

W1T 1UL, London,

United Kingdom


customerservice@wtrlondon.com


Registered in England

Registered No 08916231


These terms and conditions were last revised on 24 April 2018.




  1. USE OF THE WEBSITE

By accessing this website you agree to these terms and conditions (the ‘Terms’). If you do not agree to them you may not use this website and should leave it immediately. WTRLONDON.COM is an online service of WtR (‘WtR /‘We’/‘our’/‘us’) provided solely for your personal use for the sale of clothing, accessories and other Items (‘Items’). We have taken great care to ensure that the Items on our website are presented as accurately as possible. However, colour clarity will depend upon your own personal monitor and we therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Before placing an order please read through these Terms.



To be Eligible to Purchase Items on This Website You Must:


• Be the holder of a valid debit/credit card.


• Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects.



You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your personal information changes then please notify us immediately by contacting Customer Care on the following email customerservice@wtrlondon.com. Open Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm.


We may from time to time change these Terms at our sole discretion. By using this Website after any such change(s), you agree to comply with, and be bound by, the Terms as changed. Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any). We may change, withdraw, or suspend access to WTRLONDON.COM (in whole or part and permanently or temporarily) with or without notice and with no liability to you. Examples of when we may so deny you access include but is not limited to where we believe that your use of the Platforms is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

The Site may include links to other Platforms or resources. WTR has no control over the content of Linked Platforms and you agree that, should you access a Linked Platforms using a link from our Site, WTR is not responsible for the availability of the Linked Platforms, and is not liable in any way for the content of Linked Platforms, including (without limitation) any goods or services available from such Linked Platforms, other advertising or content on such Linked Platforms or the use that such Linked Platforms make of your personal information. Furthermore, WTR will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Platforms or the content thereon.




  1. MAKING A PURCHASE

3.1. Placing An Order

When you order an Item from WTRLONDON.COM you are offering to buy it for the price stated, subject to these Terms. You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the Purchase Now button at the end of the online order process. Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.


Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from WTRLONDON.COM.


3.2. Acceptance Of Orders

Unless we have notified you that we do not accept your order or you have cancelled your order in accordance with the Returns policy set out below, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.


Our acceptance of your order will be deemed complete and received by you at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by you shall apply regardless of whether, for reasons outside our control, you have not received that email.


We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing freight forwarding services. In the event that we do accept any order and we subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing freight forwarding services, we shall be entitled to cancel such order upon notice to you by email or telephone.


If you require any information regarding your order(s) please contact Customer Care, seven days a week. Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm, please email customerservice@wtrlondon.com.


Please Note: We may not accept your order if (i) an item you have ordered is out of stock, (ii) if your card is due to expire within 28 days of your purchase date (iii) we are unable to obtain authorisation for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion.


3.3. Order Fulfilment

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns policy set out below.


We will try to keep our Website as up to date as reasonably possible, but cannot guarantee that any particular Item will always be available. If we can't supply any Item we will release the funds being held in your account for the purchase.


3.4. My Account

When placing an order for the first time, you may be offered the option to register with us and will be required to complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the Site, such as the My Account section. Where we do so, it is on the condition that you shall be responsible for ensuring that such Secure Access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the Secure Access or if the Secure Access becomes available to an unauthorised party. Without prejudice to our other rights and remedies, we may suspend your access to the Platforms without liability to you, if in our reasonable opinion, such action is necessary for safeguarding the Platforms.


3.5. Saved Items

In the event prolonged inactivity causes your connection to the Site to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket and on your wishlist are not reserved and may be purchased by other customers.


3.6. Payment

You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.


We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the Product(s) being located in the United Kingdom.


If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Site, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the Site.


3.7. Paperless Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.


3.8. Currency

Your card will be charged in the currency you choose: GBP £, EUR €, USD $ or AUD $. Prices are displayed to you when you enter the site in the currency we used for the country indicated by your computer’s IP address. You may change the shipment country and the currency displayed at any time. Prices for shipment to the UK will be shown in GBP £. Prices for shipment to Australia will be shown in AUD $. Where shipment is outside Europe to the Americas – North and South including Canada and the Caribbean – prices are shown in USD $. Prices for shipments to Hong Kong will be shown in HKD $. Prices for shipment to all other countries will be shown in EUR €. The price displayed to you at the checkout is the price you pay. This will not vary later whatever currency fluctuations occur. Refunds will also be set at the price you paid not the price in the currency concerned at the date of refund.


3.9. Pricing

We endeavour to ensure that all pricing information on the Site is correct. Occasionally, however, an error may occur and Products may be mispriced. If a Product's correct price is lower than the price stated on the Platforms, subject to our right to refuse an orde), we will charge the lower amount and send you the Product. If a Product's correct price is higher than the price stated on the Platforms, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply Products at an incorrect price. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped.


WTR may vary the prices of Products listed on the Platforms at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a Dispatch Confirmation


3.10. Delivery

Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes. Please note that there are restrictions on the locations to we deliver Products purchased from WTRLONDON.COM. If we do not deliver to your country you will be prevented from selecting that country at the point of ordering.


We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. Estimated delivery times are to be used as a guide only. WTRLONDON.COM cannot take responsibility for delays owing to customs clearance or payment issues. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at customerservice@wtrlondon.com Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm and we will track your shipment for you. All new orders are deemed separate and each is treated individually.


Please order from WTRLONDON.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as WTRLONDON.COM cannot be responsible for this.


If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.


As WTRLONDON.COM online purchases may be delivered to addresses other than the billing address given by the card holder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address and home address, and we will require a signature upon delivery for all goods shipped.


Please visit our Delivery Section for full details regarding international and UK deliveries.


3.11. VAT

If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate. If the country of shipment is outside the UK but within the EU and dependent territories prices will be shown in euros inclusive of VAT. All other countries are shown a price excluding VAT as no VAT will be due on these orders.


3.12. Delivery Duty Paid

Please note that to assist customers, orders shipped to Australia, Japan, Kuwait, Qatar, Saudi Arabia, Singapore, United Arab Emirates and mainland United States are now shipped on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties will be included in the product price displayed on the website (where the individual product or total order value is over the relevant country duty threshold). WTRLONDON.COM will account to the relevant authorities for all duty payable. You can opt out of paying duty up front by ticking the ‘Pay duty/tax to carrier on delivery’ box on the shopping bag. If you opt out of paying duty up front it will be your responsibility to pay any applicable charges on delivery. Please note, duty is applied as a flat rate percentage of the total item value for all products. If you believe that you have been overcharged for duty please contact Customer Care by email customerservice@wtrlondon.com Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm and we will be happy to investigate the position and refund as appropriate any difference. Final credit card and debited amounts may vary based on currency fluctuations and bank commissions. WTRLONDON.COM encourages clients to contact their home bank to receive the accurate price conversion and any bank commissions related to the transactions.


3.13. Local Import Taxes

Delivery to countries other than Australia, Japan, Korea, Kuwait, Qatar, Saudi Arabia, Singapore, United Arab Emirates and mainland United States that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.


3.14. Discount Codes

You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and under no circumstances can it be converted into currency. Each code has an expiry date, which will be stated at the time of promotion or on accompanying promotional materials which cannot be modified.


When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.


Under no circumstances can the value of a discount code be deducted from an order if that code is defective or out of date: no replacement codes will be issued. Only one discount voucher can be used per order.


3.15. Credit Cards

WTRLONDON.COM allows orders to be processed online, or over the phone, using a valid credit or debit card. Your credit card company may undertake an additional security check to confirm it is you making the order. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.




  1. RETURNS & CANCELLATIONS

Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund. Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.


4.1. Product Condition

All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the WTRLONDON box is properly protected with the plastic bag provided. Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product.


4.2. Returns Period

You have 14 days from receipt of order to request your returns authorisation number, which will be emailed to you upon request. Unsuitable items must then be returned within 14 days of receiving your returns authorisation number. Return outside the 28-day window may be accepted at our discretion. The item(s) should be returned unworn and in perfect condition, with all WTR and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.


4.3. Damaged & Faulty Items

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.


If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.


4.4. International Returns

If you are living outside the EU, you will also have received a Proforma Invoice with your package. This needs to be completed and enclosed with the items you wish to return. On this form you will need to indicate which item(s) are being returned by ticking the boxes alongside the product details. You will need to complete the Returns Number section with the number you have been issued and sign appropriately. All successfully returned items will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges incurred and will be refunded in the currency in which you paid at the price you paid at the exchange rate prevailing on the day when you bought the item. For more information about our returns process, please see our Returns Policy or contact our Customer Care team by email at customerservice@wtrlondon.com Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm.


4.5. Statutory Cancellation Rights

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU. You may cancel your order within 14 days after the day on which you receive your Items.


If, for any reason, you wish to cancel your order before your Items have been despatched, you need to let us know. In order to do so, you will need to confirm in writing to customerservice@wtrlondon.com Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm. If you cancel your order, we will reimburse all payments received from you, including the cost of delivery within 14 days (except for any supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).


If you wish to cancel after the Items have been despatched, then you need to let us know within 14 days after the day on which you receive your Items. You can notify us by email as identified above. Once we have received notification from you of your wish to cancel your order, you will then have a further 14 days to return your Items to us. You will have to bear the direct cost of returning the Items. We may make a deduction from the reimbursement for loss in value of the Items, if the loss is the result of unnecessary handling by you.


Our returns policy does not affect your statutory rights in any way.


4.6. Help With Orders

If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please email customerservice@wtrlondon.com open seven days a week Mon-Sat 10:30am – 06:30pm, Sun 12:00pm - 06:00pm.




  1. GENERAL

5.1. Passing Of Property & Risk

We will retain the legal ownership of the Items until full payment has been made by you and such payment has been received by us. Legal ownership of the Items will immediately revert to us if we refund any such payment to you. Risk in the Items will pass to you on delivery to you.


5.2. Copyright & Trademarks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of WTRLONDON.COM, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws


The trade marks, logos, and service marks displayed on the Website (collectively, the ‘Trade Marks’) are the registered and unregistered marks of WTRLONDON.COM, our affiliates, our licensors or our partners, in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.


Except as set forth in the limited licence in the section entitled ‘Limited Licence’ below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.


For the avoidance of doubt, WTRLONDON.COM does not make any warranty or representation in respect of any other trade.


5.3. Limited Licence

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Website. Please note that you may not frame, link to, or utilise any framing or linking techniques to enclose the Website or any portion thereof without our prior written consent which may be withheld in our absolute discretion.



The limited licence set forth in this section does not include the right to:


- Modify or download the Website or its contents (except caching or as necessary to view content)


- Make any use of the Website or its Content other than personal use


- Create any derivative work based upon either the Website or its Content


- Collect account information for the benefit of another party


- Use any meta tags or any other ‘hidden text’ utilising our name or the Trade Marks without our express written consent


- Use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.


You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website for personal, non-commercial use only.



A website that links to our Website may:


- Link to, but not replicate, our Content


- Not imply that we are endorsing such website or its services or products


- Not misrepresent its relationship with us


- Not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages


- Not portray us or our products, services or Items, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions


- Not use any Trade Mark without our prior written consent and


- Not link to any page of the Website other than the home page. We may, in our sole discretion, request that you remove any link to the Website, and upon receipt of such request, you shall immediately remove such link.


Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided for by applicable law.


5.4. Content

WTR endeavor to ensure that the information posted by it on WTRLONDON.COM is accurate and complete. WTR does not, however, guarantee that the Content or any other information available on the Site is accurate and/or error free, WTR does not promise that the functionality of the Site or Content will be error free or that the Site, Content or the servers that make such Content available are free of viruses, malicious code or other components which are potentially harmful. WTR recommends that all users of the Internet ensure they have up to date virus checking software installed.


5.5. Our Liability To You

You have certain rights under the law, including that any Items you order through this Website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this Website.


If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.


We only supply the Items, use of the Website and any other services for domestic and private use. You agree not to use the Items, Website or any other services provided by us for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Further, you agree that we are not responsible or liable under any circumstances for any computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third-party websites.


In no event shall our maximum aggregate liability exceed the greater of one hundred pounds (£100.00) or the sum you have paid us for the Item in relation to which you have a claim. Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by the laws of that country. Nothing in any warranty given in this clause affects your statutory rights.


We do not exclude or limit in any way our liability for (i) death or personal injury caused by our negligence,(ii) fraud or fraudulent misrepresentation, (iii) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), (iv) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples), (v) defective products under the Consumer Protection Act 1987, or (vi) any other liability which cannot be excluded by law.


5.6. Data Protection

By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement. WTR fully respects the privacy of individuals who access and use the Site. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Statement and Cookie Policy which are incorporated into and form part of these Terms.


5.7. Amendments To These Terms

We reserve the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.


We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website.


5.8. Right Of Refusal

We reserve the right to refuse to supply Items to any person for any reason whatsoever, to withdraw any Items from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any Items from this Website whether or not such Items have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


5.9. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.


5.10. Severance

Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable form and not affect the enforceability of any of the other provisions of these Terms.


5.11. Governing Law & Jurisdiction

These Terms and all transactions relating to the Platforms are governed by English law and you, and we, hereby submit to the non-exclusive jurisdiction of the English courts. This does not affect your legal rights as a consumer in the country in which you are located.


5.12. Entire Agreement

These Terms and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any contract. We each acknowledge that, in agreeing to these Terms, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty ("REPRESENTATIONS") of any person (whether a party to that contract or not) other than as expressly set out in these Terms. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these Terms.


5.13. Contracts

The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from these Terms such that no third party may claim any rights under these Terms.


5.14. Disputes

To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any Items from WTRLONDON.COM shall be submitted to confidential arbitration in London, except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in the English Courts, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator’s award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in London, and all applicable provisions of this section shall apply.


5.15. Waiver

If we fail, at any time during the term of our contract, to insist upon strict performance of any of your obligations under the contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled pursuant to the Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.


A waiver by us of any default shall not constitute a waiver of any subsequent default.


No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.


No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.


5.16. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using the Platforms, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Platforms. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your statutory rights.


5.17. Notices

All notices given by you to us must be sent to WTR at 28-30 Hanway Street, W1T 1UL, London or customerservice@wtrlondon.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified above. Notice will be deemed received and properly served immediately when posted on the Platforms, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


If you have any questions regarding these Terms, please contact us by email at customerservice@wtrlondon.com. Mon-Sat 10:30am–06:30pm, Sun 12:00pm-06:00pm