FREE DELIVERY ON ALL ORDERS OVER £150

SHIPPING & HANDLING

United Kingdom



  • Royal Mail Standard Delivery (3-5 business days) - £5.00 / Free on Orders over £300
  • Royal Mail Next Day Delivery (business days only) - £7.50 (order before 2pm)
  • Royal Mail Same Day Delivery (London only) - £18.00 (order before 1pm)

 


In Store Collection


  • Flagship Store – 188 Westbourne Grove, London, W11 2RH

 

Europe



  • DHL Standard Delivery (3-5 business days) - £15.00 / FREE on orders over £300
  • DHL Express Delivery (1-2 business days) - £25.00

 

United States



  • DHL Standard Delivery (3-5 business days) - £25.00 / FREE on orders over £300
  • DHL Express Delivery (1-2 business days – order before 10.30am EST) 


International



  • DHL Standard Delivery (3-8 business days) - £25.00 / FREE on orders over £300 



UK Next Day Delivery



  • The UK Next Day delivery service applies to orders placed before 2pm Monday - Friday and will be delivered the next business day. Orders placed after 2pm on Friday and orders placed before 2pm on Monday will be delivered on Tuesday. 


We do not deliver on Bank Holidays; your order will be delivered the next business day. 
Delivery times cannot be guaranteed but your order will be delivered between 9am- 5pm. 
A signature is required on delivery. If no one is available to accept and sign for the parcel at the delivery address the courier will leave a card to advice of an attempted delivery. 


Delivery to countries other than Australia, Japan, Korea, Kuwait, Qatar, Saudi Arabia, Singapore, United Arab Emirates and mainland United States that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.



If we do not deliver to your country you will be prevented from selecting that country at the point of ordering.



We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are dependent on your shipping destination. Please refer to our delivery section to view timing and costs. Estimated delivery times are to be used as a guide only. WTRLONDON.COM cannot take responsibility for delays owing to customs clearance or payment issues. All purchases are insured by us while in transit until it is delivered to you. If you wish to track your parcel, please refer to the email you were sent containing your tracking number or alternatively email us at customerservice@wtrlondon.com Mon-Sat 10.30am–6.30pm, Sun 12pm-6pm and we will track your shipment for you.



Please order from WTRLONDON.COM with enough lead-time to prevent any loss or disappointment resulting from the delivery time as WTRLONDON.COM cannot be responsible for this.

If your order will not be delivered within the timeframe specified at ordering we will notify you and try to rectify the situation as quickly as is practically possible.



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